Saturday, August 24, 2013

Guilty by Association

“What are the biggest issues facing nonprofits today?”

I was recently asked this question. There are many possible answers: cuts in public funding, ineffective boards, turnover in leadership. My answer was “public distrust and competing for limited resources”.

Nationwide, public distrust has been heightened by reports of fraud, abuse and other scandals. A simple Google news search of nonprofit and fraud, revealed over 12,000 results. Abrupt shutdowns and frequent turnovers in leadership perpetuate uncertainty among the general public. Even the most effective and most transparent organizations are affected when public confidence in the nonprofit sector is weakened by news reports of mismanagement and criminal behavior at other charitable organizations. Donors question if their gifts will be used as intended and the long-term health of the benefiting charity.
 
Individual, private and public donors want to see documented, measurable impact from the charities they support. Nonprofits must see their donors as investors and treat them as such by demonstrating and communicating their impact, and by making it easy for the public to access information about how donations they receive are used.

As demand for charitable services increases along with the number of charities, a nonprofit's long-term sustainability hinges on its ability to effectively compete for limited resources—securing support from various sources. As organizations experience cuts or total loss of support from public and other sources, they will seek to win the support of donors who have historically given elsewhere. Nonprofits must expand their base of individual donors while being equally dedicated to maintaining their current supporters.

Nonprofits must make relationship management a priority.

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